Mondays: 8:00am-9:00pm
Tuesday-Friday: 8:00am-6:00pm
Toll Free: (800) 432-0333
Local: (785) 628-2871

Frequently Asked Questions

How do I schedule an appointment?
When you call the Center, we will put you in touch with a mental health professional to help you get started. We do our best to make your first appointment on the same day that you call so that you don’t have to wait to get help.

What should I bring?
• Insurance card,
• Verification of household income (W2s or last three pay stubs),
• Cost of any co-pays your insurance requires.

If your insurance is provided through a family member, please have their Social Security number and date of birth available. We may not be able to access your insurance without this information.

Will insurance pay for my appointments? How is the billing done?
During your registration, you will be asked to provide information about insurance and income in order to determine your payment rate. Fees vary according to the services provided and are comparable to or lower than the cost of similar services in private agencies. High Plains is an approved provider for mental health services for many insurance providers. Our staff files claims to private insurers, Medicaid (Kansas), and Medicare. Clients without insurance may qualify for sliding scale fees based on income. Payment is expected at the time service is provided.

How do you verify my insurance, so I know how much I will pay?
Our staff is dedicated to make every effort to verify insurance benefits. However, what you will actually pay depends on your insurance policy fee. Most often we will not be able to get information regarding the fee from your insurance company prior to your visit. We highly encourage you to confirm that the High Plains Mental Health Center is “in-network” for your coverage and if not, does your policy cover “out-of-network” benefits for the High Plains Mental Health Center.

What is the policy for confidentiality?
Maintaining confidentiality is essential. Information you share with members of our staff will not be given to any other person without your written consent, or in special situations defined by law.
Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Notice of Privacy Practices for Protected Health Information

About Us

Founded in 1964, High Plains Mental Health Center has been serving the residents of Northwest Kansas with mental health services for over five decades. Click here to learn about our mission,…

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Careers

High Plains Mental Health Center is an equal opportunity employer with competitive wages and excellent benefits.  Click here to see more about employment opportunities at High Plains Mental Health Center. High…

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Contact Us

For all emergencies, please call 911.  If this is not an emergency, dial (800) 432-0333 or (785) 628-2871 to reach us.  To email us, please complete the following form.  If…

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History of the Center

High Plains Mental Health was created in 1964, through action taken by the joint efforts of the County Commissions in Ellis, Rooks, Phillips and Norton counties.  For more history, click…

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MHFA

Taking a Mental Health First Aid class will help to prepare you to be able to help individuals who are experiencing a mental health crisis.  Request a training for your…

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